FAQ

 

  • WHERE ARE YOU LOCATED?

    We are located at 2/221 Liverpool Street, Hobart TAS

  • HOW CAN I CONTACT YOU?

    You can call or message 0400 658 735. Email hello@betterbeauty.com.au

    Or you can send us a DM on Facebook! www.facebook.com/betterbeauty

  • WHAT ARE YOUR HOURS?

Our hours a flexible, and are available by appointment. As a general guide these are the times available;

Sat - Sun - Mon: Closed

Tues: 9:30am-4pm

Wed: 9:30am-2pm

Thurs: 9:30pm-8pm

Fri: 9am-5pm

  • WHAT IS BETTER BEAUTY?

    BETTER Beauty, formally Beauty of Arcadia, is a natural, non-toxic based beauty salon and clean beauty shop that is your go-to for skin health and wellbeing.
    We believe in balance, and search high and low for the best in clean and natural skincare and cosmetics, as well as inner beauty and wellness products.

  • HOW DOES BETTER BEAUTY SELECT THEIR PRODUCTS?

    BETTER Beauty does the hard work for you when searching for the best in the clean beauty business. We make sure that each product has only the best ingredients and are all there for a purpose for our skin.

  • CAN I PURCHASE A GIFT CARD FOR A FRIEND?

    Yes! We have gift cards for purchase in store and online HERE. Gift cards can be used for any product or service at Better Beauty. Gift Cards a non refundable nor can they be redeemed for cash. Better Beauty Gift Cards do not expire until redeemed.

  • HOW DO I BOOK SERVICES?

    To book a treatment in the salon, head to ‘Book Now’ and follow the steps. We encourage you to arrive 10 minutes prior to your appointment.

  • WHAT IS THE CANCELLATION POLICY?

    If you are no longer able to make your appointment, you can reschedule online at least 24 hours prior to your appointment time. If you need to cancel, you must call or text 0400658735. As a courtesy to our clients and staff, any no shows or cancellations within a 24 hour window are subject to a cancellation fee of 100% of the scheduled services cost. In peek periods, this cancellation fee is 100% of your booking.

  • WHAT IS YOUR BOOKING POLICY?

A $50 non refundable deposit must be made on all services more than $80. This must be paid at the time of booking and is non-refundable.

Payment options for deposits include, Cash in salon, EFTPOS ( Visa, Mastercard, Amex)

  • WHAT IF I’M RUNNING LATE TO AN APPOINTMENT?

    We value your business and strive to protect your service time as well as the time of others. We try to keep clients from delaying subsequent appointments, therefore, clients who arrive 10 minutes after their appointment time will need to reschedule and a new appointment with deposit will be taken. If you anticipate a late arrival, please notify us as soon as possible on 0400 658 735.

  • DO YOU ACCEPT WALK-INS?

    Schedule permitting, we are more than happy to accomodate walk-ins or schedule an appointment on the spot. You can also reach us at 0400658735 to check our availability.

  • CAN I BOOK A GROUP APPOINTMENT?

    Yes! If you are happy to take turns being pampered, 1 person at a time. However due to Covid restrictions this is limited, so for bookings please email us at hello@betterbeauty.com.au including the date, services and names of attendees.

  • HOW CAN I PAY FOR SERVICES AND PRODUCTS AT THE SALON?

    Payment options for deposits include, Cash in salon, EFTPOS ( Visa, Mastercard, Amex)

  • I’M NOT  TOO SURE WHERE TO START. CAN YOU TELL ME WHAT TREATMENT IS RIGHT FOR ME?

    Yes! We’re here to help guide you. Send us an email at hello@betterbeauty.com.au

  • ARE YOU HIRING?

    We are not currently hiring.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable or refundable items:

  • Gift cards

  • Any used product

Refunds

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@betterbeauty.com.au

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged, within 14 days. If you need to exchange it for the same item, send us an email at hello@betterbeauty.com.au

Shipping

To return your product, you should mail your product to: 2/221 Liverpool St, Hobart Tasmania AU 7000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.